State Farm® Insurance Agent Kyle Rourke

"Anytime I call this office everyone is very helpful and resolve my issues I am very happy with the service they provide. Thank you"

"I am writing to formally express my dissatisfaction with the service I received from one of your agents, Kyle Rourke. Unfortunately, my recent interactions with Mr. Rourke have been extremely disappointing and have led me to the decision to leave State Farm. Throughout our communications, Mr. Rourke exhibited rude and unprofessional behavior. He was consistently short-tempered and dismissive, rushing through our discussions and giving the impression that he had no time for me as a customer. Despite my efforts to address my concerns, I felt disregarded and ignored. Such behavior is completely unacceptable, especially from a representative of a reputable company like State Farm. As a result of this experience, I am no longer confident in continuing my relationship with your company, and I have made the decision to take my business elsewhere. I hope that you take this matter seriously and address the issues with Mr. Rourke’s conduct to ensure that other customers do not face the same treatment. Then when attempting to cancel my policy, they ignored my emails until I finally reached out through with a phone call. But was treated very rudely even thought I was very nice to the gentlemen. My rates have only increased with this insurance. Not sure how there are so many good reviews. Something feels off about this place."

"Jessika and the entire office has been a pleasure to work with for all of my needs. The expert guidance, response time and suggestions have made me realize how incredibly lucky I am to have this insurance team as my experts for all needs."

"This office is amazing! They are detailed oriented, answer all my questions thoroughly!! I would highly recommend them to anyone!"

"Would not recommend bad experience"

"Would not recommend"

"I recently called the office to inquire about their insurance services, and I was thoroughly impressed with the level of customer service I received. The representative was not only friendly and welcoming but also very knowledgeable and patient in answering all of my questions. They took the time to explain my options clearly and made sure I understood the different coverage plans available to me. I never felt rushed, and I appreciated how they made the entire process so easy to understand. It’s evident that this office values customer satisfaction and strives to provide the best service possible. I feel much more confident in making my insurance decisions now, thanks to their expertise and professionalism. Highly recommend!""

"Great company and great staff always going the extra mile for their customers highly recommend"

"I appreciate the customer service a lot."

"Terrible service, they are rude, they raised my rates and did not notify me and even though I called to cancel the policy, they did not do it, on top of that they charged me a balance, they make the State Farm brand look bad."

"Michelle Costantin at this agency was kind, patient, and knowledgeable about my vehicle purchase. Can't quite recall having a more relaxing insurance experience when purchasing a vehicle."

"Awful office! Bunch of idiots ! I canceled my policy and proceed to keep charging me months after , now waiting forever to get my refund . Everything is so bullshit excuse to what happened. Total joke"

"Amazing agency, the very best. Highly recommended!!"

"State farm's people have been very helpful and informative. I also like their competitive rates and policies"

"Great Experience with this agency they saved me 1,000 dollars a year right off the bat and communications and follow up were second to none Ely and Michelle will take care of your insurance needs in a flash and save you some money in the process I highly recommended this agency."

"Just starting with state farm ins and i find them to be reliable and ready to answer any questions i have"

"They always increased my rates without contacting me. When I would call them, it was hard to reach them. When I did, they were rude or unwilling to help. Last gentleman I spoke to, I asked for a quote on my new car. He gave me the highest quote I’ve received despite being a customer the last 3 years, I said that and he told me to switch companies and hung up on me. So I did, I’m at geico now, paying significantly less than what they quoted me, and less than what they charged me on my last car. I’ve been trying to reach them for 4 days now to cancel my policy. I don’t know where these good reviews are coming from lol."

"They were very professional and responsive to my many questions before I signed on. They continue to call and email to see if I am satisfied and or have any further questions. Highly recommended agency."

"Great service quick and easy Very good manners."

"Nice people to deal with."

"Excellent service Great insurance company to work with Explain every detail to the fullest I highly recommend this insurance company Keep up the good work."

"My experience with the agents namely Ely, Kyle and Michelle has been remarkable. The three individuals were warm, welcoming, friendly, seemed to be very experienced/knowledgeable and satisfied all of my policy needs. Thanks to the team at State Farm in Peekskill NY."

"Switching auto and homeowners insurance to State Farm agency was very easy and smooth. I spoke to Ely Leon who was very knowledgeable and professional ."

"NEVER will I do business with StateFarm especially at this location. Very unprofessional and not organized. Especially Karen, she thinks she's the goddess of StateFarm. Makes decisions on customers accounts but customer service nor her coworkers have any clue what's going on. I guess she keeps "private notes." STAY AWAY! 3 words "Better Business Bureau". They had no problem taking the automatic payments from my Chase account every month. Claimed they called Me about the account in August. But don't want to give me the reason as to why they dropped my insurance. Make their customers feel like criminals."

"Very Persaonable professional and Accommodating. Glad I Switched from GEICO. Would Recommend"